Refund Policy

Before requesting a refund

The Refund Policy is designed to be fair to students and Tutors while protecting the real work involved in live coaching. Before purchasing, students should review the course title, Tutor profile, price, duration, level, topics, assignment details and any preview video that is available. If anything is unclear, students should contact support before completing checkout. A course purchase means the student is asking for access to learning content, Tutor time, dashboard tools and support connected to that course.

What admin reviews

Refund requests are reviewed by admin through the support system. The review may consider whether the course was accessed, whether live sessions were attended, whether recordings or materials were opened, whether assignments were assigned or submitted, whether a Tutor spent time on guidance and whether the payment gateway confirms the transaction. Admin may also consider written communication between the student, Tutor and support team. This review helps avoid unfair outcomes where a course has already been used heavily.

When refunds may be possible

A refund may be considered when a payment was duplicated, a course was purchased by mistake and no access was used, the wrong course was assigned due to a platform error or a live session could not be arranged after reasonable support attempts. Admin may offer a full refund, partial refund, wallet credit, course change or session reschedule depending on the situation. Gateway charges, taxes or provider deductions may reduce the amount that can be returned.

When refunds may be refused

Refunds may be refused when the student has attended sessions, downloaded or viewed protected learning material, received assignment review, used Tutor messaging for course guidance, completed a significant part of the course or violated platform rules. Refunds may also be refused if the request is based on job expectations, personal schedule changes, lack of practice or results that depend on student effort.

How to request

Students should raise a support ticket with the invoice number, course name, payment method and reason for the request. Admin will review the details and respond with the next step. The platform aims to handle refund questions professionally, clearly and without confusion.